We provide an efficient, reliable, professional and value-for-money service for the retail industry, looking after the small specialist retailers through to nationwide international chains and also large department stores.

We place high importance on the front-of-house planned maintenance and provide services to our clients that ensure their stores are maintained regularly.

We undertake general lighting inspections, emergency lighting tests, lift and escalator inspections, fire alarm servicing, PAT testing, water risk assessments, drainage inspections, sign maintenance and health and safety audits, usually as part of our contracted planned preventative maintenance regime.

The introduction of multi-disciplined engineer call out’s has enabled Statutory Support Services to reduce retail clients reactive budgets through the operative carrying several tasks on the same visit, reducing both travel and call out fees.

Utilising advanced technology has generated efficiency savings using the platform of Statutory Support Services proven contract management system Maximo v6. This provides retail clients with comprehensive service reporting in real-time across its property portfolio via a client web portal.

The provision of wireless handheld devices to service engineers on site has improved communication and expedited reporting through the client web portal. Furthermore, the use of vehicle tracking has enhanced response times by allowing the nearest engineer to be pinpointed quickly and efficiently.

With vast experience and history in the retail sector all Statutory Support Services mobile engineers are customer facing where customer care is key to an exceptional operational service delivery.

All the work can also be planned in accordance with shopping centre and site rules ensuring all H&S requirements are maintained.

Our multi-disciplined engineers work sheets and records are kept in designated, site log books should they need to be reviewed by the statutory authorities on site.